| FAQ's |
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| Q: Are all RKWatchHouse's watches real?Are all RKWatchHouse's watches real?
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A: All watches sold from RKWatchHouse
are 100% guaranteed to be authentic and genuine.
We do not ever sell used, previously owned, replica, or imitation watches.
All watches come in the original packaging with all original paperwork and factory serial numbers.
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| Q: Do all RKWatchHouse's watches come with a warranty?
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A: Yes, all watches sold from RKWatchHouse include a warranty: |
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| Q: Do all RKWatchHouse's watches come with a serial number?
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A: Yes, all watches sold from RKWatchHouse include a factory serial number if applicable. |
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| Q: What types of payment does RKWatchHouse take?
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A: At the moment, we accept payment by Paypal only. |
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| Q: What is RKWatchHouse's return policy?
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A: Please see below for our complete return policy. |
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| Q: I would like to exchange my watch, what do I need to do?
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A: Please see below for our refund
and exchange policies for more information.
You can also email us to enquire. |
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| Q: How soon will RKWatchHouse ship my order?
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A: RKWatchHouse.co.uk
ships most orders on the same business day if the order if placed by 12
noon UK time.
We will ship out your watch by Royal mail special delivery for UK deliveries
and Royal mail registered parcels for international deliveries.
Both methods of shipping are safe, and require acknowledgement of receipt
of package by the recipient. |
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| Q: Does RKWatchHouse ship to International locations?
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A: We ship to all major international locations. |
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| Q: Are RKWatchHouse shipments insured?
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A: Yes, RKWatchHouse.co.uk, at its own expense, insures all orders prior to shipping so there is no need to worry about lost or damaged shipments. |
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| Q: Returns & Exchange?
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A: Are all RKWatchHouse's
watches real?Are all RKWatchHouse's watches real? All watches sold
from RKWatchHouse are 100% guaranteed to be authentic and genuine. We do
not ever sell used, previously owned, replica, or imitation watches. All
watches come in the original packaging with all original paperwork and factory
serial numbers. Do all RKWatchHouse's watches come with a warranty?
Yes, all watches sold from RKWatchHouse include a warranty: Do all RKWatchHouse's
watches come with a serial number? Yes, all watches sold from RKWatchHouse
include a factory serial number if applicable. At the moment, we accept
payment by Paypal only. We accept returns and will refund you for your purchase
under the conditions outlined below. To be eligible for return or exchange,
all watches must be sent back to us within the first 7 days following the
purchase and must be sent back to us in original condition(new and unused)
with:
- Watch in original working condition with no defects
- No scratches, damages whatsoever
- No resizing, altering of bracelet
- Proof of purchase with original box/documentation and packaging
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| Q: Exchange Policy?
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A: We will accept exchange of
item if you are not satisfied with your choice of watch.
Shipping fees will be charged to the buyer both ways.
We can offer you any other watch of your choice with the price difference
topped up or refunded.
We are not responsible for any return/exchange shipping mishaps.
We do not accept faulty watches for return or exchange.
All our watches are checked before sending to you.
If you watch is not working as expected please drop us an email first. |
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